Shipping & Returns

Shipping Policy

Thank you for shopping with us.

Processing Times

Orders are processed within 1–3 business days after payment has been successfully received and verified. Orders are not processed on weekends or public holidays.

Delivery

Delivery times vary depending on your location and the courier service selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

Order Tracking

Where available, a tracking number will be provided once your order has been dispatched.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control. We will keep customers informed where possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

For any shipping enquiries, please contact us using the contact details provided on our website.

 

Refund Policy

We are committed to providing quality products and excellent customer service.

Returns

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Items must be unused, in their original condition, and in their original packaging where applicable.

Refunds

Once your returned item has been inspected and approved, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds unless required by applicable consumer protection laws:

• Digital products or downloadable content once accessed.

• Personalised or custom-made products.

• Products that have been used, damaged, or altered after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photographs so that we can resolve the issue promptly.

This policy does not limit any rights you may have under applicable consumer protection legislation.